Amazon Connect Newsletter

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Welcome

Welcome to the Amazon Connect Newsletter! We're excited to share with you the latest news and updates from the world of Amazon Connect. Given our success modernizing contact centers around Amazon Connect, we are starting this newsletter so we can continue to innovate in this space. We look forward to delivering interesting and useful content every month which includes Amazon Connect feature releases, news, upcoming events, blogs and whitepapers. Thank you for being a part of the Amazon Connect community. We hope you enjoy our newsletter!

Audience

The Amazon Connect Newsletter is designed to cater to a diverse audience interested in staying up-to-date with the latest developments, best practices, and success stories surrounding Amazon Connect. Our target audience includes, but is not limited to:

Amazon Connect Customers: Organizations that have adopted Amazon Connect as their contact center solution can benefit from the newsletter's insights, feature updates, and customer success stories to optimize their implementations and derive maximum value from the platform.
Amazon Connect Partners: System Integrators (SIs), Independent Software Vendors (ISVs), and other partners in the Amazon Connect ecosystem can leverage the newsletter to stay informed about new offerings, use cases, and opportunities for collaboration and innovation.
Contact Center Professionals: Managers, supervisors, and agents working in contact centers can find valuable information on best practices, productivity tips, and industry trends that can enhance their day-to-day operations and customer experiences.
Technology Enthusiasts: Individuals with a keen interest in cloud computing, artificial intelligence, and contact center technologies can explore the newsletter to gain insights into the cutting-edge solutions and advancements in the Amazon Connect space.
AWS Employees and Advocates: Internal stakeholders, including AWS employees, solutions architects, and advocates, can utilize the newsletter as a resource to stay up-to-date on Amazon Connect developments, enabling them to better support customers and drive innovation within the AWS ecosystem.

By catering to this diverse audience, the Amazon Connect Newsletter aims to foster a vibrant community of practitioners, advocates, and thought leaders, all united by a shared passion for delivering exceptional customer experiences through the power of Amazon Connect.

MCP Server

Query Amazon Connect Newsletter content directly from your AI assistant using our Model Context Protocol (MCP) server. Compatible with Amazon Quick, Amazon Kiro, Claude Desktop, and any MCP-enabled AI client.

The server exposes the following tools:

Add the following to your MCP client configuration to connect:

HTTP (recommended) — for clients that support the http transport type:

{
    "mcpServers": {
        "amazon-connect-news-mcp": {
            "url": "https://mcp.newsletter.connect.aws.dev",
            "type": "http",
            "disabled": false
        }
    }
}

Node.js (stdio) — for clients that require a stdio transport; uses mcp-remote as a bridge (requires Node.js):

{
    "mcpServers": {
        "amazon-connect-news-mcp": {
            "command": "npx",
            "args": ["mcp-remote", "https://mcp.newsletter.connect.aws.dev"]
        }
    }
}

Python (stdio) — for clients that require a stdio transport; uses mcp-proxy as a bridge (requires Python and uv):

{
    "mcpServers": {
        "amazon-connect-news-mcp": {
            "command": "uvx",
            "args": ["mcp-proxy", "https://mcp.newsletter.connect.aws.dev"]
        }
    }
}

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