This report evaluates the 10 most significant CCaaS providers based on Forrester's comprehensive research criteria. In this evaluation, AWS received the highest score possible in criteria such as AI architecture, generative AI and LLM support, agent desktop and workflow automation, innovation, roadmap, and pricing flexibility and transparency.

We believe this recognition as a leader speaks to the ongoing evolution of Amazon Connect and its ability to meet the changing needs of businesses in delivering exceptional customer experiences. As we look to the future, we remain committed to pushing the boundaries of what's possible in cloud-based contact center solutions. As organizations continue to seek ways to enhance their customer service capabilities, Forrester's report serves as a valuable guide in selecting a CCaaS solution that aligns with their business needs. Access a complimentary copy of the 2025 Forrester Wave for Contact Center as a Service here .

Amazon Connect, the AI-powered contact center from AWS, has revolutionized customer service, and businesses can further accelerate and customize Amazon Connect using AWS Partner solutions. Whether you need seamless Microsoft Teams integration through P3Fusion, lightning-fast deployment with SoftwareOne's QuickStart, or comprehensive omnichannel management via ConnectPath CX, these partner solutions amplify Amazon Connect capabilities to help your organization accelerate innovation. This guide introduces the power and potential of Amazon Connect and recommends partner solutions available in AWS Marketplace.

🚀 Launch Announcement: Connect : Amazon Connect Contact Lens launches new real-time adherence dashboard

Amazon Connect Contact Lens now include a pre-configured agent adherence widget which supports filtering and sorting on agent adherence metrics, making day-to-day adherence management more efficient for supervisors. With this launch, supervisors can apply filters on adherence status, duration, and percentage; sort by duration or percentage; and apply conditional formatting within the agent adherence widget on the queue and agent performance dashboard. For example, a supervisor can highlight agents who have been falling behind schedule for more than 5 minutes, quickly identify breaches, and notify the agents accordingly. With this widget, supervisors can simplify the process of monitoring adherence, improving productivity, and enabling faster response times to adherence issues.

🚀 Launch Announcement: Connect GovCloud : Amazon Connect adds enhanced contact information to DescribeContact API

Amazon Connect now provides richer contact information through the DescribeContact API, enabling your contact center to take smarter, faster action during and after customer interactions. This update surfaces key insights such as disconnect reasons, recording status, after-contact work time, and custom contact attributes, all in a single API response, helping to reduce complexity and improve performance. For example, a customer chat session might disconnect due to a network issue on the agent’s end. With the new DisconnectReason field in the DescribeContact API, you can now programmatically detect this and re-queue the chat for follow-up, ensuring the customer gets help without having to restart the conversation.

🚀 Launch Announcement: Connect GovCloud : Amazon Connect now publishes post-contact completion events to Contact Event Stream

Amazon Connect now publishes a new contact completion event in the Contact Event Stream (via Amazon EventBridge), delivering real-time insights into when a contact has fully concluded, including the completion of any after-contact work (ACW). This new event empowers contact centers with full-lifecycle visibility into customer and agent interactions, enabling smarter, faster downstream actions. For example, if you were to automatically create a follow-up ticket once an agent finishes their wrap-up work, this event gives you a precise, real-time signal to trigger that workflow, ensuring your systems stay in sync and your customer service stays responsive.

🚀 Launch Announcement: Connect : Amazon Connect adds five new metrics and dashboard drill downs for outbound campaigns

Amazon Connect outbound campaigns now offers reporting on recipients and campaign executions along with additional metrics for tracking progress and troubleshooting issues. These capabilities are available in the Contact Lens dashboards and allow you to easily monitor campaign engagement by tracking total outreach against the total number of recipients targeted. You can drill down into your campaign and examine performance data for each campaign execution - for example, if you run a campaign every week for a month, you can drill down to view campaign performance for each week. You can also identify and resolve any delivery issues against each campaign - for example, out of the 20 delivery issues, you now know 12 had ineligible timezones, and 8 reached communication limit thresholds. The real-time campaigns dashboard shows the journey of your campaign, from how many recipients you targeted to how many you reached. All new metrics are also available through the GetMetricDataV2 API and Zero-ETL data lake for custom reporting or integrations with other data sources.

🚀 Launch Announcement: Connect : Amazon Connect now provides bulk removal of agent schedules

Amazon Connect now provides bulk removal of agent schedules, making day-to-day management of agent schedules more efficient. With this launch, you can now remove schedules for up to 400 agents for a single day, or up to 30 days for a single agent. For example, remove all schedules for next Monday as the contact center is going to be closed, or remove future shifts for an agent who is no longer with the organization. With bulk remove, managers no longer have to remove agent shifts one agent and one day at a time, thus improving manager productivity by reducing time spent on managing agent schedules.

🚀 Launch Announcement: SES : Amazon SES Mail Manager now supports Publish to Amazon SNS Topic Rule Action

Amazon Simple Email Service (SES) announces that its Mail Manager email modernization and infrastructure features now have a rule action which enables messages to be published using an Amazon Simple Notification Service (SNS) notification. The notification includes the complete email content, and has options for SNS Topic and Encoding.

Amazon SNS is a fully managed service that provides message delivery from publishers (producers) to subscribers (consumers). Publishers communicate asynchornously with subscribers by sending messages to a topic, which is a logical access point and communication channel. Subscribers can choose to receive these notifications through a variety of endpoints, including email, SMS, and Lambda. By centralizing notification preferences within SNS, customers enhance messaging between applications and users while gaining advantages of high availability, durability, and flexibility. Using the Publish to SNS rule action within Mail Manager increases the number and type of delivery destinations available to customers as part of their larger ruleset configuration.

🚀 Launch Announcement: Connect : MAP enhancements to accelerate AI customer adoption

Starting today, we're enhancing the AWS Migration Acceleration Program (MAP) with two key capabilities to help you accelerate your modernization efforts and drive customers' adoption of AI:

• New “Move to AI” Modernization Pathway, featuring Amazon Bedrock and Amazon SageMaker. This pathway enables you to help customers transform their existing applications and business processes with proven AI patterns that deliver measurable business value.
• Amazon Connect is now a qualifying service in the MAP Modernization Strategic Partner Incentive (SPI). This enables you to help customers transform their contact centers with AI-powered features that increase agent productivity and enhance customer experiences.

These enhancements strengthen your ability to lead customers’ AI transformation and drive contact center modernization.

Learn more:

• AWS Partner Funding Benefits Program Guide
• MAP Modernization SPI Eligible Services

🚀 Launch Announcement: Connect : Amazon Connect launches administrator access for agent schedules

Amazon Connect now lets you grant administrator access to agent schedules, making it easier to address key operational needs with minimal configuration. With this launch, you can now give certain users access to all published agent schedules without being added as a supervisor to every staff group. For example, users such as centralized schedulers or auditors who require a broad view of agent schedules across the organization can now be granted this access in a few clicks, thus reducing time spent on access management and improving overall operational efficiency.

🚀 Launch Announcement: EUM GovCloud : AWS End User Messaging helps customers combat SMS pumping

Today, AWS End User Messaging introduces new features to help developers combat artificially inflated traffic (AIT), also known as SMS pumping. AIT occurs when bad actors use automated systems or bots to trigger large volumes of SMS messages, leading to unexpected charges that can cost businesses millions of dollars each year.

End User Messaging SMS Protect now allows developers to configure AIT detections setting rules for entire countries or specific messaging use cases. The granular control helps developers more accurately identify potential abuse while allowing legitimate messages to be delivered. End User Messaging now identifies and block messages that have a potential pumping risk with results shown on in-console dashboards, CloudWatch metrics, and in SMS events.

🚀 Launch Announcement: Connect : Amazon Connect agent workspace expands capabilities for third-party applications, including contact-related actions

The Amazon Connect agent workspace now supports additional capabilities for third-party applications including the ability make outbound calls, accept, transfer, and clear contacts, and update agent status. These enhancements allow you to integrate applications that give agents more intuitive workflows. For example, agents can now initiate one-click outbound calls from a custom-built call history interface that presents their most recent customer interactions.

🚀 Launch Announcement: Connect : Amazon Connect Contact Lens dashboards now support access controls using agent hierarchies

Amazon Connect Contact Lens dashboards now supports the ability for contact center administrators to enforce granular access control based on a specific agent hierarchy. Assigning hierarchies to a user allows you to define organizational groups that a user belongs to and you can enable granular access controls by allowing users to only view metrics for agents within their hierarchy or a specific assigned hierarchy. For example, you can configure hierarchy groups and levels for a team, and only agents assigned to a hierarchy group within that team will be able to see metrics for those agents.

🚀 Launch Announcement: Connect : Amazon Connect Cases adds support for managing service level agreements on cases

Amazon Connect Cases now provides capabilities to help contact centers track and meet service level agreements (SLAs) on cases. Using the Amazon Connect UI, admins can set up SLA rules based on case attributes and configure target statuses and resolution times. Agents and managers can view the real-time SLA status directly in their case list view to prioritize urgent work, while admins can create rules to automatically escalate or route cases to another team when SLAs are not met. For example, a company can use this feature to monitor whether high-priority cases are reviewed within 4 hours and closed within 24 hours, making it easier to meet case handling service commitments.

🚀 Launch Announcement: SES GovCloud : Amazon SES now supports logging email sending events through AWS CloudTrail

Today, Amazon Simple Email Service (SES) launched support for logging email sending events through AWS CloudTrail. Customers can maintain a record of email send actions performed using the SES APIs, including actions taken by a user, role, or an AWS service in SES.

Previously, customers could use SES event destinations to route sending event notifications to custom data stores they created and managed themselves. This required custom solutions for data storage and data indexing, including development costs and operational oversight costs. Now, customers can configure event logging to AWS CloudTrail without any custom solution development. Customers can search for events, view the events, and download lists of events for processing in their private workflows. This gives customers a turn-key solution for event history management.

🚀 Launch Announcement: Lex : Amazon Lex adds ability to control intent switching during conversations

Amazon Lex now allows you to disable automatic intent switching during slot elicitation using request attributes. This new capability gives you more control over conversation flows by preventing unintended switches between intents while gathering required information from users. The feature helps maintain focused conversations and reduces the likelihood of interrupting the process.

This enhancement is particularly valuable for complex conversational flows where completing the current interaction is crucial before allowing transitions to other intents. By setting certain attributes, you can ensure that your bot stays focused on collecting all necessary slots, or conformations for the current intent, even if the user's utterance matches another intent with higher confidence. This helps create more predictable and controlled conversation experiences, especially in scenarios like multi-step form filling or sequential information gathering.

🚀 Launch Announcement: Connect GovCloud : Amazon Connect now provides the ability to set voice and language dynamically in a contact flow

Amazon Connect now provides the ability to dynamically set the text-to-speech (TTS) voices, language, or speaking styles used in voice bots and interactive voice response (IVR). These new capabilities enable you to deliver a more personalized experience for each of your end customers. For example, you can have a desired voice configured dynamically based on the primary speaking language set in their customer profile. These new capabilities are configurable in the “Set Voice” block in Amazon Connect flows and can be configured in the drag-and-drop flow designer or public APIs.

🚀 Launch Announcement: EUM : AWS End User Messaging now supports IPv6

AWS End User Messaging now allows customers to use Internet Protocol version 6 (IPv6) addresses for their new and existing service endpoints. Customers moving to IPv6 can simplify their network stack by running their AWS End User Messaging endpoints on a network that supports both IPv4 and IPv6.

The continued growth of the Internet, particularly in the areas of mobile applications, connected devices, and IoT, has spurred an industry-wide move to IPv6. IPv6 increases the number of available addresses by several orders of magnitude so customers will no longer need to manage overlapping address spaces in their VPCs. Customers can standardize their applications on the new version of Internet Protocol by moving their AWS End User Messaging endpoints to IPv6 with AWS CLI.

🚀 Launch Announcement: SES : SES Mail Manager now supports incoming connections from customer VPCs via PrivateLink

Amazon Simple Email Service (SES) announces that its Mail Manager email modernization and infrastructure features now accept incoming connections from customer-provisioned Virtual Private Clouds (VPCs) to Mail Manager Ingress Endpoints. This makes use of PrivateLink connectivity features already provided by AWS.

Since Mail Manager launched in mid-2024, VPC connectivity has become the most-requested new feature from customers. These customers operate large fleets of applications hosted inside AWS, and want to route all their outgoing and incoming mail for those applications via Mail Manager. By adding VPC support via PrivateLink, those customers can now route all their outgoing mail securely entirely within AWS to Mail Manager, using its ‘Send to Internet’ action or by delivering mail to a downstream SMTP relay, hands the message off to its first external destination. The feature is enabled after a customer has created their VPC, by creating a new ‘Network’ Ingress Endpoint type and specifying the VPC’s unique endpoint ID. Customers can also choose whether or not to use authentication to their Ingress Endpoint for connections originating via PrivateLink. All VPC-enabled Mail Manager Ingress Endpoints support dual-stack (IPv4 and IPv6) connectivity by default.

🚀 Launch Announcement: Connect : Amazon Connect now allows supervisors to take additional actions on in-progress chats

Amazon Connect now allows supervisors to take additional actions on in-progress chats directly from the Amazon Connect UI, accelerating issue resolution and improving customer satisfaction. For example, supervisors can now end chats with inactive customers or reassign chats to specific agents or queues.

🚀 Launch Announcement: Connect : Amazon Connect now shows an agent’s adherence to their work schedules in a calendar view

Now Amazon Connect makes it easy for supervisors to monitor agents’ adherence to their schedules in a calendar view. With this launch, supervisors can visualize adherence breaches by agent and day, for up to 90 days in the past alongside their shifts, including the ability to filter out minimal adherence breaches. This visualization allows supervisors to immediately spot adherence breaches across their team, prioritize the most critical incidents, compare with past agent behavior, and take steps to address concerns with the agent. For example, if a supervisor notices a pattern of agents consistently running late to work after breaks or lunches, they can investigate further to determine if there are underlying issues such as network problems, equipment issues, or expectations of timeliness that need to be addressed.

🚀 Launch Announcement: EUM : AWS End User Messaging expands self-service for phone number registration support in 18 new countries

Today, AWS End User Messaging launched self-service short code, and long code registration for 18 additional countries, helping developers to onboard to dedicated numbers which enables them to correctly configure SMS messaging for their applications. The new countries supported for long codes include Australia, Austria, Chile, Denmark, Finland, Hong Kong, Italy, Netherlands, Norway, Poland, Spain, Sweden, United Kingdom, Hungary, and Portugal. The new countries supported for short codes include Chile, Finland, Germany, India, Netherlands, Spain, United Kingdom, and United States.

Phone numbers and sender IDs act as an extension of a business's brand, and mobile carriers and governments worldwide have implemented SMS registrations as a form of "know your customer" check to protect end-users from unwanted and spam messages. By registering, application developers ensure a higher level of deliverability and ensure their use-cases comply with local rules and regulations, avoiding message filtering.

🚀 Launch Announcement: Connect GovCloud : Amazon Connect now supports additional Dual-Tone Multi-Frequency (DTMF) configuration settings

Amazon Connect now allows you to customize the number of seconds which the system will wait between a caller's keypad button presses so you can optimize user inputs in your Interactive Voice Response (IVR) systems. Administrators can now adjust this waiting period from 1 to 20 seconds, which was previously fixed at 5 seconds. For example, in a banking IVR flow, you can now set a longer inter-digit timeout for account number entry benefitting customers who may need more time between pressing digits. Additionally, two existing settings, Maximum Digits and Timeout Before First Entry, can now be set dynamically using variables, giving administrators more flexibility in designing IVR flows. This added flexibility allows you to optimize your IVR systems for specific use cases, improving user experience and system efficiency.

Customer Engagement What's New

April 30, 2025
Wickr : Get started quickly with Wickr Enterprise Embedded Cluster
In this blog, we provide deployment guidance that is intended to help you get started quickly with Wickr Enterprise for capability testing.

April 29, 2025
EUM : Defending Against SMS Pumping: New AWS Features to Help Combat Artificially Inflated Traffic
As businesses increasingly rely on SMS messaging to engage customers, AWS End User Messaging is enhancing its SMS Protect feature to now include automated message filtering based on the risk of Artificially Inflated Traffic (AIT) from each message request. This new capability helps protect against AIT, also known as SMS pumping. AIT occurs when malicious […]

April 29, 2025
Polly : Breaking barriers: How AWS is revolutionizing the accessibility of federal agency communications for the visually impaired
In this post, we discuss a solution that uses AWS services to improve government communication accessibility and meet federal accessibility requirements. The serverless architecture automates document-to-speech conversion and delivers information to visually impaired citizens.

April 28, 2025
Connect Lex EUM Polly : Transforming Resident Outreach using next-generation AI capabilities
Deloitte’s Resident Outreach solution (available in AWS Marketplace) enables state agencies to adapt their resident communications through the power of generative AI on AWS. In this post, we discuss how Deloitte empowers the four capabilities of Resident Outreach: Multi-Modal Completion of Applications & Renewals, Application Nudges, Correspondences, and Campaigns.

April 24, 2025
Wickr : AWS demonstrates resilient and secure edge-to-cloud at Department of Defense exercise
The US Department of Defense (DoD) increasingly relies on commercial efforts to adopt and integrate novel and emerging technologies that are critical for mission success. The modern defense landscape evolves rapidly, and industry collaboration is a key component of success. AWS has risen to the challenge to fulfill this commercial- and collaborative-focused approach to advancing military innovation. Most recently, AWS did so through its participation in the Technology Readiness Experimentation (T-REX) series of events with partner General Dynamics Information Technology (GDIT),

April 15, 2025
Connect : Elevate business productivity with Amazon Q and Amazon Connect
In this post, we demonstrate how to elevate business productivity by leveraging Amazon Q to provide insights that enable research, data analysis, and report potential fraud cases within Amazon Connect.

April 15, 2025
Connect EUM : 5 ways AWS empowers GovTech innovation in 2025
Amazon Web Services (AWS) has been a trusted collaborator and advisor to GovTechs for years, providing the tools, expertise, and support they need to build and grow their solutions effectively. In this blog post, we discuss five key ways AWS supports GovTechs in their mission to serve government agencies and citizens.

April 14, 2025
EUM : A Guide to the New Resource Policies for SMS Origination Identities
I. Introduction AWS End User Messaging has made updates to how it handles SMS origination identities. These changes impact Amazon SNS (Simple Notification Service) and Amazon Pinpoint, which allow sending SMS messages. The updates aim to provide security, flexibility, and control over SMS messaging for AWS users. For companies and developers using AWS for sending […]

April 10, 2025
Connect : AWS recognized as a leader in 2025 Forrester Wave for Contact Center as a Service with Amazon Connect
Amazon Web Services (AWS) was named a leader in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025. We believe this recognition underscores the continued evolution and strength of Amazon Connect, our cloud-based contact center solution, since its launch in 2017. This report evaluates the 10 most significant CCaaS providers based on Forrester’s comprehensive research criteria. In this […]

April 07, 2025
SES : AWS Weekly Roundup: Amazon EKS, Amazon OpenSearch, Amazon API Gateway, and more (April 7, 2025)
AWS Summit season starts this week! These free events are now rolling out worldwide, bringing our cloud computing community together to connect, collaborate, and learn. Whether you prefer joining us online or in-person, these gatherings offer valuable opportunities to expand your AWS knowledge. I will be attending the Summit in Paris this week, the biggest […]

April 02, 2025
Connect : Insights and learnings from Amazon Q in Connect at NatWest
Agents are critical components of any contact center, and it is essential for organisations to provide them with the right tools for success. By supporting agents effectively, companies not only improve the agent experience but also enhance the end-customer experience. To address this need, Amazon Connect offers Amazon Q in Connect, a generative AI assistant […]

April 01, 2025
EUM : Automating Sender ID Configuration for SMS with AWS End User Messaging APIs
Global SMS messaging with consistent Sender ID branding requires configuring the same Sender ID across multiple countries, which is a time-consuming process for businesses operating internationally. In this post, we’ll show you how to automate the configuration of Sender IDs for countries that do not have registration requirements using the AWS End User Messaging v2 […]

Amazon Contact Center Blogs

June 9-12, 2025 | 6:00PM – 5:00PM PT | 9:00PM – 8:00PM ET | In Person @ Caesars Forum, Las Vegas
AWS at Customer Contact Week
Join us for AWS at Customer Contact Week. For more details, click the event link.

June 2-3, 2025 | 8:00AM – 5:00PM MT | 7:00AM – 4:00PM PT | 10:00AM – 7:00PM ET | In Person @ The Camby, Phoenix
AWS at CX BFSI Exchange West
Join us for AWS at CX BFSI Exchange West. For more details, click the event link.

Here's a list of all Upcoming Amazon Connect Events

Amazon Connect Tasks (200 Level, 3 Hour Duration)
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to provide reliable customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. In this workshop, you will learn how to enable Tasks in Amazon Connect.

Amazon Connect Email Enablement Workshop (200 Level, 3 Hour Duration)
Amazon Connect Email allows businesses to integrate email communication channels seamlessly into their existing Amazon Connect contact center. This feature empowers agents to manage customer inquiries and support requests efficiently through a unified inbox, alongside voice and chat interactions. By leveraging Email, organizations can provide omnichannel customer experiences, streamline their support operations, and enhance agent productivity. In this workshop, you will learn how to configure Amazon Connect Email, set up email queues and routing rules, and explore best practices for delivering exceptional email-based customer service.

Amazon Connect Workshops

May 02, 2025: Inside Generative AI @ Amazon - Amazon Connect | Amazon Web Services

April 29, 2025: Transforming customer experience with Amazon Connect and Amazon Q at NatWest | Amazon Web Services

April 28, 2025: American Airline's CX Transformation with Amazon Connect | Amazon Web Services

Please visit @AmazonWebServices on YouTube

May 01, 2025
Enhanced contact information in DescribeContact API
The DescribeContact API provides richer contact information, enabling more efficient contact center operations. The enhanced API response includes detailed insights such as disconnect reasons, recording status, after-contact work time, and custom contact attributes in a single call. This allows programmatic handling of contact scenarios, such as automatically re-queuing disconnected chats based on specific disconnect reasons, helping maintain conversation continuity. For more information, see the DescribeContact API documentation.

May 01, 2025
Administrator access for agent schedules
You can give certain users access to all published agent schedules without being added as a supervisor to every staff group. See the Access to all published schedules option on the Staff rules tab of the Scheduling page. For more information, see Create staff rules for scheduling .

April 30, 2025
New metrics and dashboard drill downs for outbound campaigns
Outbound campaigns provides enhanced reporting capabilities for outbound campaigns, including five new metrics and detailed dashboard drill downs. Contact Lens dashboards show campaign engagement metrics, execution-level performance data, and delivery issue details. Admins can monitor campaign progress in real-time and troubleshoot delivery issues with granular insights. These metrics are accessible through the GetMetricDataV2 API and Zero-ETL data lake for custom reporting. For more information, see Outbound campaign metrics and reporting .

April 30, 2025
Remove agent schedules in bulk
You can remove agent schedules in bulk, making day-to-day management of agent schedules more efficient. With this launch, you can now remove schedules for up to 400 agents for a single day, or up to 30 days for a single agent. For more information, see Remove agent shifts .

April 30, 2025
View real-time adherence on the Queue and agent performance dashboard
You can view real-time agent adherence displayed in the Agent adherence widget on the Queue and agent performance dashboard. Use the widget to apply filters on adherence status, duration, and percentage; sort by duration or percentage; and apply conditional formatting within the agent adherence widget on the queue and agent performance dashboard. For more information, see Schedule Adherence .

April 21, 2025
Combined historical and real-time metrics definitions into one topic
Combined two topics and applied a new format to the definitions. For more information, see Metrics definitions .

April 18, 2025
Enforce granular access control by using agent hierarchies
You can enforce granular access control based on a specific agent hierarchy. For example, you can configure hierarchy groups and levels for a team, and only users assigned to a hierarchy group within that team will be able to see metrics for those agents. For more information, see Apply hierarchy-based access control to dashboards and reports in Amazon Connect .

April 17, 2025
Track and meet service level agreements (SLAs) on cases
Amazon Connect Cases provides capabilities to help contact centers track and meet service level agreements (SLAs) on cases. Using the Amazon Connect admin website, admins can set up SLA rules based on case attributes and configure target statuses and resolution times without having to write code. Agents and managers can view the real-time SLA status directly in their case list view to prioritize urgent work, while admins can create rules to automatically escalate cases when SLAs are not met. For more information, see How SLAs work in Amazon Connect Cases .

Admin Guide Release Notes

For more information visit the Release notes for Amazon Connect

Here's a list of all recent announcements related to Customer Engagement.

Here's a list of all recent announcements related to Amazon Lex.

What's in these newsletters?
Sections will vary month to month, based on what you need to know about Amazon Connect, Amazon Pinpoint, Amazon SES, and Amazon Lex.

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The primary audience of this newsletter is the Sales, Business, and Technical teams supporting CCaaS projects powered by Amazon AWS.

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